FAQs

1. What material are your backpacks made from?
Radin™ backpacks are crafted from high-quality PU leather (vegan leather), offering a sleek look, water resistance, and long-lasting durability — all while being cruelty-free and easy to maintain.

2. Do you offer free shipping?
Yes, we offer free standard shipping across Europe, including Austria, Germany, and all EU countries.

3. How long does delivery take?
Orders are usually delivered within 3–7 business days within the EU. Tracking information will be emailed to you once your order ships.

4. Can I return a backpack if I change my mind?
Absolutely. You can return any unused backpack within 14 days of delivery. Please refer to our return policy for full details.

5. How should I clean the backpack?
PU leather is easy to care for. Wipe the surface gently with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals.

9. Where is Radin™ based?
Radin™ is proudly based in Austria. All orders are shipped from within the EU — ensuring smooth delivery and no surprise customs charges for EU customers.